Building a Customer-Centric Business
Transform your business by putting the customer at the center of everything you do. This program explores the principles, practices, and strategies for building brand equity, fostering customer loyalty, and achieving long-term success through customer-centricity. Real-world examples from Amazon, Starbucks, and USAA are woven throughout the program to illustrate key concepts and best practices.
Flexible Schedule
Badge
Program Modules
What You'll Accomplish
- Understand the principles of customer-centricity.
- Learn how to build brand equity through customer empathy.
- Discover strategies for achieving empathy at scale.
- Identify and overcome anti-patterns that hinder customer-centricity.
- Apply best practices for creating customer-centric experiences.
Free for you
Full program access + updates