Leading with Empathy and Perspective

What You'll Accomplish

• Understand the true role of a leader as one who supports and develops their team, prioritizing their well-being.
• Develop empathy and perspective in interactions with team members, recognizing their individual challenges and needs.
• Create a culture of vulnerability where team members feel safe admitting mistakes and seeking help, fostering trust and collaboration.
• Embrace the responsibility of leadership, giving credit when things go right and taking responsibility when things go wrong, building a sense of accountability.
• Prioritize the needs of the people who are responsible for your customers over maximizing shareholder value, understanding the link between employee satisfaction and customer success.